Terms and Conditions

Terms and Conditions:

The following general terms and conditions apply; however, regional circumstances and regulations, contractual obligations to suppliers, and matters relating to location, product type and supply logistics may cause these to be varied slightly for specific products, or specific destinations.

 

Travel packages, travel arrangements, short trips, activities and their associated prices described on our web sites are provided by Colombia AdvenTours, LLC; offices are located in Orlando Fl, USA and Barranquilla, Colombia. Colombia AdvenTours undertaken due diligence to verify information on our web site as at the time of compilation, however, as Colombia AdvenTours must work with 3rd party suppliers, it accepts no responsibility for any inaccuracy contained therein.

 

The prices shown on our website are for real packages, short trips, day trips, excursions and activities and are bookable through Colombia AdvenTours Website. Prices are subject to variation, subject to season, travel class and accommodation level and the variable cost of air travel for the chosen dates. It is not possible to guarantee prices until a booking is confirmed and paid for.

 

Colombia AdvenTours, LLC. does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers in connections with your convention pursuant to a contract between them and yourselves and over whom we have no direct control. We do not accept liability in contract for any damage to personal property, bodily injury, loss, delay, additional expenses or inconvenience caused directly or indirectly by events which are beyond our control, or which are not reasonably preventable by diligence on our part, including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of government or of any other authorities, accidents or failure equipment (including transportation equipment), machinery or industrial action.

 

Terms and Conditions of Booking:

Rates and Price Variations: We reserve the right to vary prices and rates in the event of changes in exchange rates or price increases made by wholesalers or other suppliers. Rates described on our website are accurate to the best of our knowledge for that particular product at the time of quoting and will not be guaranteed until a trip is confirmed. All prices are subject to availability and can be changed, varied or withdrawn without notice.

 

Deposits: Your reservation may be subject to a deposit or payment in full prior to confirmation. Deposits are non-refundable except in exceptional circumstances due to the fact that funds must be paid to suppliers in order to secure the product. For reservations paid in full, please refer to our cancellation policy if you wish to cancel, postpone or alter your reservation. Certain fees may apply for cancellations, delays and/or variations.

 

Final Payment: In order to confirm your chosen arrangements, you must pay a deposit (or full payment if booking within 30 days of departure). The balance of the cost of your arrangements (including any surcharge where applicable) is due no less than 15 days prior to departure. If we do not receive this balance in full and on time, we reserve the right to treat your booking as canceled by you in which case the cancellation charges will become applicable.

 

Card Fees: We accept Visa, MasterCard, American Express and Paypal at no extra fees.

 

Airline ticket booking fees: For the purchase of Colombian domestic airline tickets that do not form part of a package, including accommodation and/or short trips, day trips or excursions, a booking fee may be applied. We will advise you in writing of such booking fees at the time of booking.

 

Check payments: Because of variations in exchange rates, we do not accept personal check payments. We do accept traveler's checks as well as international money orders. Cash payments may be made directly into our accounts in Colombia or the USA. Payments made by travelers check, money orders, direct deposit or card methods that we accept (described above) do not have any fees applied.

 

Cancellation Policy and Changes to Itinerary:

Standard Cancellation Policy: If you or anyone on your booking decides to cancel the trip, you must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail within 24-hours by the person who made the original booking. Cancellation will take effect from the day we are notified provided that written confirmation is received by us within 24-hours of the original notification. A cancellation invoice will be sent to you, if you do not receive this, please contact us immediately in order to prevent additional charges.

 

The following cancellation fees will apply:
60 + days: No charges or fees
30 – 59 days: Loss of deposit Amount
15-29 days: Loss of 50% of booking fees
0-14 days: No Refunds (Lost of 100% of total booking cost)

 

NOTE: Please check with reservations desk for payment and cancellation policies when booking groups above 10 per person.

 

Our cancellation policy is as flexible and understanding as possible, but it applies in every instance and there will be no exceptions for any reason. We will not issue any refund for arriving late or leaving a trip early. Please understand that many of our trip costs are incurred well in advance of trip departure.

 

We understand that there are situations such as bodily injury, illness, or other such cases. In these situations, we don’t have time to refill the space and we spend a considerable amount of time and money into preparing your trip. That’s why we strongly encourage our customers to purchase trip cancellation insurance to protect your vacation investment due to cancellation or interruption, baggage loss protection, and medical coverage along with emergency evacuation coverage.

 

Accommodation may be canceled according to the specific policy of the supplier or accommodations company or entity. Accommodations that have been paid in full to the supplier will normally not be refundable, but again, we will do our best to obtain as much of a refund to you as possible. However, certain fees may apply to the cancellation of accommodation and suppliers.

 

We plan your trip in advance using trusted independent suppliers such as airlines, hotels, tour operators, etc., over whom we have no direct control. On occasions changes do have to be made, and we reserve the right to make these changes. Most of these changes are minor and should not be of great inconvenience. However, if we consider them a SIGNIFICANT CHANGE, we will endeavor to advise you as soon as reasonably possible.

 

In the case of a SIGNIFICANT CHANGE before your departure, we will provide you with alternatives:
(a) alternative travel arrangements of equivalent or of very closely similar standard and price, if available.
(b) alternative travel arrangements of a lower standard together with a refund of the difference in price; or
(c) cancel your trip with a full refund of all monies paid.

 

Changes Due To Circumstances Beyond Our Control: We will not be liable to pay any compensation if we are forced to cancel or in any way change your trip as a result of unusual or unforeseeable situations outside our control, the consequences of which could not have been avoided even with all due care. These include unavoidable technical problems with transportation, changes imposed by rescheduling or cancellation of flights by an airline or main charterer, the alteration of the airline or aircraft type, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, epidemic or terrorist activity.

 

If We Change Your Trip Accommodation: We do not control the day-to-day management of your accommodation, and in exceptional cases, it is possible that we may be advised that the reserved accommodation has been overbooked. If this happens before your departure or on arrival in a resort, we will endeavor to provide accommodation of at least the same standard in the same resort area. If only accommodation of a lower standard is available, we will refund the difference of the price between the accommodation booked and that available.

 

Change Of Itinerary After Holiday Has Commenced:Colombia AdvenTours, LLC is not able to change itineraries after the holiday has commenced. There is no refund for unused services. Check Below for a list of Holiday dates.

 

Transportation Provider Cancellations:Private transfers and transportation may be canceled according to the policy of the provider of said service (the supplier). In this case, we will do our best to get you to all destinations outlined in your itinerary.

 

Other Supplier Cancellations: Activities and other bookable products may be cancelled according to the policy of the supplier of said activities and products. Certain fees may apply to the cancellation of activities and other products.

 

Flight Supplier Terms: Flight Bookings are nonrefundable and nontransferable unless expressly stated as such in the conditions of the purchased fare class.

 

Airlines occasionally may change the type of aircraft used on a particular flight without advance warning. We will advise you of any significant change as soon as we ourselves are informed by the airline. Minor timing changes will be shown on the flight tickets, which you should check carefully when received.

 

Amendment Fees: Where possible Colombia AdvenTours, LLC will attempt to accommodate amendments and variations to your booked itinerary without additional fees. For the cancelation of transport, activities, accommodation or other products and services, certain third party supplier fees may be charged according to the policies of the supplier.

 

Booking Fees

Late Booking Fees: Colombia AdvenTours, LLC has no late booking fees, if we are able to secure your reservation for accommodation, transport, activities or other products and services, we will do so at the standard rates.

 

Transferring Bookings: If any person named on a booking is prevented from traveling as a result of illness, the death of a close relative, jury service or significant reason, we will agree to that person’s booking being transferred to another person who satisfies all the conditions applicable to the package, subject to both persons accepting liability for full payment of the trip cost and any additional costs arising from the transfer. This will also be subject to our suppliers, e.g. airlines and/or hotel's approval. We must be given at least 14 days notice of the transfer request.

 

Refunds

Refunds must be requested in writing to Colombia AdvenTours, LLC. Refunds will not be made for bookings canceled due to inclement weather or illness. These must be claimed through your travel insurance. No refunds will be made for services once travel arrangements have commenced. No guarantee is provided or warranted that any refund will be available.

 

Validity of Rates

Prices of bookings are confirmed for the itinerary specified in the booking.

 

Payments

Currency: All rates are quoted in US Dollars. Payments can be made in Colombian Pesos, Euros, UK Sterling, or US Dollars. Payments may be sent by wire in any currency but will be accounted for in the receiving currency. Payments made by PayPal can be sent in any currency that PayPal supports but will be billed in US Dollar. Children's Rates: Child costs are based on sharing a room with adults and using existing bedding. Costs for additional bedding and rollouts are available on request according to the policy of the accommodation's supplier. Certain airlines may offer discounts for children. Activities and excursions will not normally have a special rate for children. Payment Options: Colombia AdvenTours accepts the following payment methods.

 

Cash deposits can be made in Colombian Pesos to our account in Colombia, US Dollar to our account in the USA or Euros to our account in Spain.

 

PayPal payments can be made in any currency but will be invoiced in US Dollar.

 

Quotations: All quotations are subject to availability of services quoted and are not guaranteed until the booking is confirmed and deposit received. Quotes are valid for 48 hours from the issue date unless otherwise stated.

 

Travel Insurance:

It is extremely advisable that you take out travel insurance. This should cover cancellation of scheduled air services, delays, lost or damaged luggage, curtailment, medical assistance and repatriation. For those who participate in sports and activities whilst on the trip that have been organized and arranged independently of us, it should be understood that participation is at the individual’s own risk, and it is your responsibility to obtain the relevant insurance.

 

Colombia AdvenTours, LLC recommends you choose Columbus Direct as your travel insurance provider. Their travel insurance policy is an excellent value for money and expressly covers Colombia, South America. Colombia AdvenTours, LLC has no relationship, commercial or otherwise with Columbus Direct and makes this recommendation as your travel service provider.

 

Accommodations

Your accommodation is as described in your itinerary and the price is valid for the specified accommodation supplier under the dates described. In exceptional circumstances, we may need to change your accommodation and in doing so will notify you in writing as soon as possible. If we must change your accommodations, we will do our best to find comparable accommodations.

 

Accommodations Supplier Check In / Check Out Times: These vary according to the accommodation's supplier. Generally, your accommodation check in is 2pm and check out 12pm. Please note that some properties will require a credit card authorization on check-in and may need to see photo identification. In the instance that you don't have a credit card usually a cash bond will be acceptable.

 

Single Supplement Costs:The costs of accommodation as shown on your reservation include any applicable single supplement costs.

 

Accommodation Ratings: Any opinion we share of a certain accommodation is our own impartial opinion and should not be considered any sort of formal ratings system. Generally however, we will use TripAdvisor as our comparison standard.

 

Included in accommodation pricing: Unless expressly stated, your quotation or reservation includes all locally payable taxes and hotel insurance fees.

 

Not included in accommodation pricing: Any costs incurred en route to and from the start point of your itinerary, meals (unless specified), beverages (unless specified), telephone calls, items of a personal nature, and personal services not specified as being included in your quotation or reservation confirmation.

 

Flights

Airfares show instant availability and fares at the time of quoting, however we will not proceed with booking flights until your accommodation is confirmed. This is to avoid strict fees charged by airlines for flight amendments. This may result in fare and/or availability changes. Scheduled airlines normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of the airfare.

 

Website content: All photographs, maps and graphics are included for illustration purposes only. Hotel room photographs may or may not be specific to the actual room that you are staying in. All maps embedded in our website utilize the Google Map Engine, so we cannot offer any warranty as to their accuracy.

 

Travel Information & Documents: You should receive with your invoice a copy of our destination information covering the area/s you are visiting and general information. We strongly recommend that you go over these documents carefully. Approximately 7 days before departure you will receive your flight/ e-ticket together with an itinerary. Please ensure that you check the flight timings on your tickets carefully.

 

Reporting of Incidents: Any abnormal incidents, including injuries, service problems, cancellation of a service or dissatisfaction must be reported to Colombia AdvenTours, LLC during the event, or as soon as possible, to allow us an opportunity to rectify the situation or provide assistance.

 

Website Content: All custom graphics used are declared to be works of art created for use by Colombia AdvenTours, LLC. only, and as such are subject to international intellectual property conventions. Image files, HTML documents, and text files are not to be relocated to another server, or duplicated for commercial purposes without the express written permission of Colombia AdvenTours, LLC.

 

Personal information

For the purpose of making reservations with third party suppliers we may need to request and pass on the details of your nationality, passport number and date of birth, in addition to your name. Some suppliers may require a scan of your passport. In making your booking with Colombia AdvenTours you agree to our passing on such personal data.

 

Please contact us if you have any further queries about our security, privacy or data